Frequently Asked Questions
1. Can I register an account?
We don't believe in asking you for your address, phone number and last name. We want you to be able to quickly purchase games, without any hassle! That is why we don't have user registration and everything is handled with PayPal.
2. I just want to purchase games, but I don't mind who I support.
3. How do I redeem my purchased game(s)?
4. Why is it recommended to activate game-keys within 60 days after the purchase?
5. After I purchased a game, how long does it take before I receive the game-key?
If you didn't receive the game-key when you open your email inbox, make sure to check out your spam-folder!
A few reasons why you might not have received your game-key could be:
- There has been a delay with the payment processor. Please check the status of PayPal.
- The payment may have failed to reach givesupport.to/.
- The email address used to make the purchase was typed incorrectly. This can only happen if you used the option to send it to another e-mail that is not your PayPal address.
- The email provider is bouncing our emails. Please check the status of your e-mail provider.
6. What does 'DRM' mean?
indicates that the game doesn't use DRM.
indicates that the game uses DRM.
7. Why is a game out of stock?
When a game is not available in the store it is labeled with an 'out of stock' message and the image is greyed out. You are also no longer able to purchase the game, until new product-keys have been added.
8. I want to open a store as well!
9. I want to sell my game(s) in givesupport.to/ stores!
10. I have submitted an email with a question, how long does it take before I get a reply?
Check out what time it is in our country by clicking here.
11. Are there other ways to get in touch with givesupport.to/?
12. A game is 'out of stock', when will it be available again?
Rest assured, we work tirelessly to make sure that new game-keys get added as soon as possible!
13. A game that I want is not available in your store! How come?
Make sure to send us an e-mail, a Tweet or a message on Facebook with your suggestion. We will do our best!
14. Can I purchase games for XBOX / PlayStation etc?
15. Can I send my purchased games to other people?
You could also just give him/her the key directly once you have received the email with the game-key.
16. Are there any options besides paying with PayPal?
17. I have technical issues with the game I purchased, how do I fix that?
18. How often do new games get added to givesupport.to/?
19. I purchased an Origin key, how do I redeem this game-key?
20. I purchased an uPlay key, how do I redeem this game-key?
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